Don't you wish you could be there for your customers 24/7?

”Tieto has over the past decade gained significant knowledge capital and this in turn has generated cost savings. It knows our systems thoroughly, and thus all modifications and developments proceed smoothly and efficiently. Moreover, we work together in order to find ways of cutting costs and increasing revenue, as well as reducing manual work."

Altti Kuorikoski, managing director, Automatia

An ATM cash withdrawal is a simple procedure, but it requires a highly sophisticated information system that ensures a 100% reliable, operational, efficient and secure service on a 24/7 basis. The leading ATM provider in Finland can provide this service thanks to Tieto technology and round-the-clock access to our dedicated team of over thirty employees.

Customers using an ATM at 2am want the same standard of service as they get when using it at 10am. To ensure they get that reliable 24/7 service, there are highly sophisticated information systems operating behind the scenes.

Finland-based Automatia Pankkiautomaatit Oy (Automatia) is responsible for the maintenance and development of more than 1 650 ATMs on the Otto network and for supplying currency throughout the entire country.

aintaining this service, with its enormous daily volume of transactions, requires an information system that is 100% reliable, operational, efficient and secure. The company made a strategic decision to outsource IT services rather than run them in-house. It needed an information system that would ensure uptime of close to 100% and a partner that could carry out regular audits and quality processes as well as comprehensive testing.

Additionally, it needed a partner that would help it cope with future increases in demand. Automatia certainly needs to be ready for action as Finland has been considering developing a single nationwide ATM network to replace the current disparate system where all bank groups operate their own expensive networks. And there have also been discussions about whether to introduce self-service deposit terminals.

Automatia chose Tieto to provide the outsource services and technology to help it continue to meet customer demand. Tieto is responsible for ensuring faultless production of Automatia’s applications and services, and takes care of its operating environment and capacity planning. Tieto has a dedicated team of more than 30 employees ensuring the seamless operation of the tailored information system for Automatia.

Results in brief

• Greater flexibility
• Automatia has better control over its various operations and retains the power to make decisions about overall development, applications and the production environment
• Efficient management and development of systems
• High usability rate of ATMs